Terms and Conditions

Terms and Conditions….

How to Place an Order

All prices are shown in pounds sterling and are inclusive of VAT. Whilst browsing our products, click on any item you wish to purchase and then click onto Basket, and your item will be placed in your shopping cart. After you have completed your selected items, click on View Basket, and then click on Complete Order.

We will request your details that are required to complete your purchase, at which point we will send you an email confirming your purchase and postal costs.

We accept card payments (Visa, MasterCard and PayPal). If you are shopping from outside the UK, your credit card company should convert the transaction into your countries currency at the prevailing exchange rate at the time of the transaction.

We only charge for your order at the point of despatch. If any item is unavailable at the time of despatch, we will place the items on a backorder and charged for at the time of despatch but excluding postage as this would have been paid on your original order.

If you make an error with your order, please correct it before you complete your order, if you are unable to correct the error, please contact us via phone or email, and we will be happy to assist you. If you wish to delete an item from your basket, please proceed to your shopping cart and press the remove button.

When you receive your email confirming your order, this email does not mean that a contract has been made between Creative Lady (the online shop) and you (the customer). Once you receive your invoice, it is at this point that a contract will be made between
Creative Lady (the online shop) and you (the Customer).

This term has been included into our terms and conditions to protect Creative Lady in case an error has been made in the cost of items advertised on our website, or that an item is no longer available for whatever reason. If an error has been made with pricing or availability of an item, we will contact you before despatching your order or invoicing you.

Refunds Policy

Returns will only be excepted if an item is damaged on arrival. Creative Lady has a stringent picking and packing policy and is inspected for quality before it is despatched. This procedure is in place to ensure that you, our customer, receive your order in good
condition.

Privacy Policy

Creative Lady is committed to protecting and respecting our customers privacy. Creative Lady will only ask for enough personal information to satisfy and complete your order. The limited information we collect, will be held securely and solely by Creative Lady. This limited information will not be shared with ANY other Third Party, or used for marketing purposes. If Creative Lady needs to update our Privacy Policy, we will post the appropriate updates on this website.

Postage and Packaging

Postage and packing charges will be applied to all purchases made via the Creative Lady online shop. We have two standard charges for postage:

  • For orders up to and including the value of £25.00, postal charges will be £4.00
  • For orders over the value of £25, postal charges will be £7.00

If you require your order urgently, special delivery can be arranged and charged for accordingly. You will be notified of these charges before your order is dispatched and invoiced.

The above postal charges only apply to the UK customers and are for Standard delivery. Proof of postage will be available to view on request.

Creative Lady reserves the right to increase the cost of Post and Packaging if the destination of your order is higher than previously stated, or due to your chosen destination, bulk or weight or value of your order. If post and packaging charges need to be adjusted, we will email you before despatch and invoicing.

You should receive your order approximately within 2 to 4 working days from the date you place your order. Creative Lady will aim to despatch your order the same working day for orders received between 9.00am and 2.00pm, Monday to Friday. Orders received Saturday and Sunday, will be despatched on the next available working day. Your order will be posted using Royal Mail 2nd class postage. Royal Mail aims to deliver within 2 to 3 working days, but 15 days are required before any investigation of lost post can be undertaken.

Back Orders

If your chosen items are not in stock we will place these items on back order. We will mail you so you have the option to cancel this item if you require.

Online Payments

All online payments via Credit and Debit Cards are secured using PayPal online Security. PayPal payments have a high level of bank-approved security, ensuring that your payment details remain secure throughout the transaction process.

Prohibited Use of This Website

Copy right of this website belongs solely to Creative Lady and no duplication of any part of this website will be deemed unlawful, and appropriate action will be taken to stop this activity with immediate effect, including legal action.

Cookies

Creative Lady uses cookies on our website, to recognise users of this website.

Contact Information

You can contact Creative Lady via the following methods:
In writing: Creative Lady, 25 High Street, Burnham on Crouch, Essex, CM0 8AG
Telephone: 01621-928225
Click here to e-mail.